THE VAPOR EDGE COVID-19 PROTOCOL: STARTING 05/11/20 NEW STORE HOURS, CURBSIDE PICK-UP, AND DELIVERY OPTIONS:
MERIDEN (475-235-7705) and PROSPECT (475-235-9384) LOCATIONS:
SHOPS ARE OPEN TO CUSTOMERS AND FOR CURBSIDE PICKUP 6 DAYS A WEEK (CLOSED TUESDAYS) *ONLY 1 CUSTOMER IN THE SHOP AT A TIME! YOU MUST BE WEARING A FACE MASK TO ENTER.
MONDAY, WEDNESDAY, THURSDAY & FRIDAY:
CURBSIDE 2:00PM - 4:00PM INSIDE-SHOP SALES 4:00PM - 7:00PM
SATURDAY AND SUNDAY:
CURBSIDE 2:00PM – 4:00PM INSIDE-SHOP SALES 4:00PM - 6:00 PM.
TUESDAY: CLOSED
INSIDE-SHOP SALES: The preferred time we will be allowing customers inside the shop is after 4:00pm daily, 1 party at a time, and masks are mandatory for both the staff and customers. However, we will allow customers to enter the shop during the whole day, but only WHEN POSSIBLE. We take phone orders early in the day, and then do curbside (often a single staff person working alone) so you may need to wait until we can allow you inside. After 4pm is best, just be mindful to wait until the previous customer has left before you enter.
***Due to theft issues re: disguised mask-wearing, staff may require customers to show their I.D. through the door before opening. Additionally we have several cameras at all locations, recording and with law inforcement direct access, for the safety of all! ***
CURBSIDE PICKUP: After placing your phone order at either location, you may come to that shop to pick up your items during the curbside pickup hours above. We will need to verify your credit card (if used) and I.D. to avoid fraud and verify your age. *You may use the curbside option before or after the 2-4pm dedicated curbside window, however there may be a wait time if we have customers inside the shop.
DELIVERY:
Once you place your order over the phone, we will advise on your delivery window, typically same day or next day. DELIVERY ORDERS ARE CREDIT CARD ONLY, NO CASH. We will need to verify your credit card and I.D. at time of delivery.
CREDIT CARD FEE: In order to accept credit cards over the phone, there is a $1 charge to accept “card not present” transactions, for curbside pickup and delivery orders.
DELIVERY FEE: There is a $5 flat fee for all delivery orders, which goes 100% to our drivers. Minimum delivery order is $20.
We will do our best to continue to serve our valued customers during this period of limited store hours. If you have any questions, feel free to call any of our shops 6 days a week starting at 11:00AM!!!