COVID-19 UPDATE: PHONE ORDERING, CURBSIDE PICK-UP, AND DELIVERY AVAILABLE UNTIL FURTHER NOTICE:
We hope everyone is staying safe and isolating during these uncertain times to curb the spread of this Corona virus. As of Tuesday, March 24th, our shops will temporarily be closed to the public, however we will be offering phone orders, with curbside pickup and delivery until further notice. The details are as follows:
MERIDEN (475-235-7705) and PROSPECT (475-235-9384) LOCATIONS: We will be staffed from 11am-2pm taking phone orders every day of the week – including Saturday and Sunday - which can either be picked up curbside OR delivered to your location (*restrictions apply based on proximity to our shops) so please call your local shop at the above phone # between 11am-2pm to place your order.
NAUGATUCK (475-235-9181) LOCATION: We will not be offering curbside pickup, however you may use Prospect curbside pickup, or schedule a delivery by calling either our Prospect or Naugatuck phones between 11am-2pm daily.
CURBSIDE PICKUP: After placing your phone order at either location, you may come to that shop between 2pm-3pm to pick up your items. We ask that you stay in your car and our staff will bring a bag out to you, to pass through your window, with minimal contact. Cash is acceptable, however it must be exact change as we need to keep money handling to a minimum, so we will not be giving any change back. We encourage you to pay via credit card when doing your phone order to make it easier at time of pickup. We will need to verify your credit card (if used) and I.D. to avoid fraud and verify your age.
DELIVERY: We will be offering delivery two days per week on TUESDAYS AND FRIDAYS approximately between 3pm-6pm or so. DELIVERY ORDERS ARE CREDIT CARD ONLY, NO CASH. You may phone in your order on any day from 11am-2pm and advise us which day you prefer delivery. We will contact you as we approach your delivery address to advise you, and leave your bagged order outside your front door. However, we will need to verify your credit card and I.D. – preferably through the glass on your front door – to avoid fraud and verify your age.
CREDIT CARD FEES: In order to accept credit cards over the phone, there is a $1 charge to accept “card not present” transactions. We hope to get this eliminated through our payment processor, and if so, we will no longer add on this charge.
DELIVERY FEES: There is a $5 flat delivery charge for all delivery orders, which goes 100% to our drivers to compensate them for the additional risk associated with our current conditions with this virus. Minimum delivery order is $20.
MERIDEN AND PROSPECT SHOPS WILL BE STAFFED 7 DAYS A WEEK FROM 11AM-2PM FOR PHONE IN ORDERS OR TO ANSWER ANY QUESTIONS, BUT NO CUSTOMERS ARE ALLOWED INSIDE THE SHOPS.
CURBSIDE PICKUP AVAILABLE 7 DAYS A WEEK FROM 2-3PM IN MERIDEN AND PROSPECT.
DELIVERY AVAILABLE TUESDAYS AND FRIDAYS FROM APPROXIMATELY 3PM-6PM.
Thank you for working with us during these uncertain times, we appreciate all of our customers and do Please stay healthy, safe, and diligent in not spreading this virus so we may all get back to normal and open back up our shops full service soon!
Sincerely, The Vapor Edge Management